Comprehensive digital signage design, installation and management services.
Comprehensive digital signage design, installation and management services.

Digital Signage Support Services

Technical Helpdesk, Hardware Replacement & Engineer Call-Out, Content

Comprehensive digital signage support services

Although digital signage is our world, we know that it’s probably just a very small part of how your organisation functions. You won’t want to spend any more time or money on managing your digital signage than you need to.

That’s why we offer a full range of digital signage support services to handle all of your hardware, software and content support needs – usually in a fraction of the time and at half of the cost that it would take you to deal with them in-house.

Our in-house technical helpdesk offers support services including remote or on-site assistance with hardware or software, seven days a week.

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Our digital signage support services

Remote system trouble-shooting

Hardware issue engineer callouts

SaturnVision & Samsung MagicINFO software user support

Content amendments/adjustments

Hardware replacement ordering

Ongoing estate ‘health’ monitoring, reviews & recommendations

In-warranty hardware replacement

Estate efficiency ‘MOT’ checks

Technical support helpdesk

Our in-house technical helpdesk team is manned by an experienced team who’ve literally seen it all. They’re able to quickly identify whether problems are related to hardware, software, internet connectivity and a whole host of other things, and work out how to fix it.

It operates 7 days a week, 8am til 10pm and aims to troubleshoot and fix problems remotely wherever possible. Where engineers have to be called out to a site, our helpdesk will make those arrangements for you, and order your hardware replacements if necessary.

They also provide SaturnVision and Samsung MagicINFO software user support to help you get the most value from the system.

We’re proud to say our helpdesk has above-average customer satisfaction scores and response times for our industry.

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Suzuki logo

“If we ever experienced an issue, Saturn was great at working out what the problem was, fixing things remotely or, where necessary, getting an engineer on site as quickly as possible."

Michael Le-Flay, After-Sales Marketing Manager, Suzuki

Digital signage content support

In addition to technical support, we also offer on-demand content support services for businesses.

We understand that for some businesses struggle to add or make changes to their content. There are also situations, such as creating a synchronised screen display, that require a little extra technical understanding to ensure it’s delivered properly.

Our content team, which consists of designers, specialist animators and content managers, can create attention-grabbing on-screen materials for you and use sophisticated scheduling techniques to get your messages across with maximum impact and the minimum of fuss within a support package.

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Some of our digital signage support clients

  • ODEON logo
  • Crosscountry logo
  • Cineworld logo
  • Northern Trains logo
  • Compass Minerals logo
  • Movies@ logo

Digital signage estate health monitoring

As with many things, if you want to get the best results from your digital signage estate, you need to make incremental improvements to it.

As part of our support service, we can provide a service to constantly monitor the ‘health’ of all the digital signage in your estate. Any functionality issues will automatically be flagged up and can quickly be rectified, avoiding any screen downtime – usually before you’re even aware of a problem.

We can also provide one-off ‘MOT’-style health checks and make recommendations as to where improvements could be made.

Although it can seem like an extra expense, our clients quickly find that the responsiveness, technical competence, and optimal operational efficiency that estate montoring gives them, saves them time and money in the long-run.

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“When we called to report an issue with our digital signage, the technician we dealt with was brilliant. Within less than hour, he’d checked the equipment over, diagnosed and fixed the problem, and given us some tips on how to avoid the same issue occurring in the future. We were really impressed with how easy it was to get everything sorted, especially considering we’d reported the issue outside of standard office hours.”

Gary Allum, General Manager, Johnsons cars

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