Comprehensive digital signage design, installation and management services.
Comprehensive digital signage design, installation and management services.

Digital Signage Support

UK technical helpdesk & digital signage estate management services

Comprehensive digital signage support services

We’re a digital signage consultancy that offers a range of digital signage support services. These include:

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Some of our digital signage support clients

  • ODEON logo
  • Crosscountry logo
  • Cineworld logo
  • Northern Trains logo
  • Compass Minerals logo
  • Movies@ logo

Our technical support helpdesk

Whether you use digital signage for operational efficiency, promoting  products/services, or staff communication, it’s crucial that your estate is running like clockwork.

Our UK-based, in-house technical helpdesk offers remote or on-site assistance with hardware (e.g. screens, media players) and software (e.g. MagicInfo, VXT) seven days a week, 9am until 10pm.

We also provide software user support to help you get the most value from the system. We can support most  mainstream and proprietary digital signage software platforms including Samsung’s MagicINFO, and VXT).

Our helpdesk team is manned by an experienced, UK-based team, who’ve literally seen it all. They can quickly identify whether problems are related to hardware, software, internet connectivity and a whole host of other things, and work out how to fix it – usually in a fraction of the time and at half of the cost that it would take you to deal with them in-house.

Our helpdesk aims to troubleshoot and fix problems remotely wherever possible. Where engineers have to be called out to a site, our helpdesk will make those arrangements for you, and arrange hardware replacements for you if necessary.

We’re proud to say our helpdesk has above-average customer satisfaction scores and response times for our industry.

Suzuki logo

“If we ever experienced an issue, Saturn was great at working out what the problem was, fixing things remotely or, where necessary, getting an engineer on site as quickly as possible."

Michael Le-Flay, After-Sales Marketing Manager, Suzuki

Managed services

Managing a large digital signage estate can be a full time job so we can run it for you.

With our managed digital signage estate services, we can effectively run your estate for you, creating content for you, uploading and scheduling it.

We’ll also keep your system secure, monitor displays for any problems, and generally make sure everything’s running smoothly.

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Digital signage estate health monitoring

As with many things, if you want to get the best results from your digital signage estate, you need to make incremental improvements to it.

As part of our range of support services, we can provide ‘health monitoring’ on an ongoing basis for all the digital signage in your estate. Any functionality issues will automatically be flagged up and can quickly be rectified, avoiding any screen downtime – usually before you’re even aware of a problem.

We can also provide one-off ‘MOT’-style health checks and make recommendations as to where improvements could be made.

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“When we called to report an issue with our digital signage, the technician we dealt with was brilliant. Within less than hour, he’d checked the equipment over, diagnosed and fixed the problem, and given us some tips on how to avoid the same issue occurring in the future. We were really impressed with how easy it was to get everything sorted, especially considering we’d reported the issue outside of standard office hours.”

Gary Allum, General Manager, Johnsons cars


As Peter Drucker once said, “You can’t manage what you can’t measure.” The same is true for digital signage.

Whilst it’s harder to measure the success of content displayed on digital signage than on a website, it is entirely possible to generate useful data from it in a variety of different ways.

To learn more about the type of analytics we can help you generate, visit our retail analytics page.

Learn more about retail analytics

Full list of our digital signage support & management services

Remote system trouble-shooting

Hardware issue engineer callouts

Software user support (mainstream & proprietary platforms)


Hardware replacement ordering

Ongoing estate ‘health’ monitoring, reviews & recommendations

In-warranty hardware replacement

Estate efficiency ‘MOT’ checks

Ready to make an impact?

Contact us now to find our more

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