Comprehensive digital signage support & management services
Whether you use digital signage to improve operational efficiency, promote your products and services, or communicate with staff, it’s crucial that your estate is running like clockwork, so you can get the benefits out of it.
That’s why we offer a range of digital signage support services on a retained, reactive, or project basis.
Our UK-based, in-house technical helpdesk offers support services including remote or on-site assistance with hardware (e.g. screens, media players) or software (e.g. SaturnVision, MagicINFO), seven days a week.
Our digital signage support & management services
Remote system trouble-shooting
Hardware issue engineer callouts
Software user support (mainstream & proprietary platforms)
Hardware replacement ordering
Ongoing estate ‘health’ monitoring, reviews & recommendations
In-warranty hardware replacement
Estate efficiency ‘MOT’ checks
Our technical support helpdesk
Our in-house technical helpdesk team is manned by an experienced, UK-based team, who’ve literally seen it all. They can quickly identify whether problems are related to hardware, software, internet connectivity and a whole host of other things, and work out how to fix it – usually in a fraction of the time and at half of the cost that it would take you to deal with them in-house.
We also provide software user support to help you get the most value from the system. We can support most mainstream and proprietary digital signage software platforms including Samsung’s MagicINFO.
Our helpdesk operates 7 days a week, 9am til 10pm and aims to troubleshoot and fix problems remotely wherever possible.
Where engineers have to be called out to a site, our helpdesk will make those arrangements for you, and arrange hardware replacements for you if necessary.
We’re proud to say our helpdesk has above-average customer satisfaction scores and response times for our industry.
“If we ever experienced an issue, Saturn was great at working out what the problem was, fixing things remotely or, where necessary, getting an engineer on site as quickly as possible."Michael Le-Flay, After-Sales Marketing Manager, Suzuki
Digital signage estate health monitoring
As with many things, if you want to get the best results from your digital signage estate, you need to make incremental improvements to it.
As part of our range of support services, we can provide ‘health monitoring’ on an ongoing basis for all the digital signage in your estate. Any functionality issues will automatically be flagged up and can quickly be rectified, avoiding any screen downtime – usually before you’re even aware of a problem.
We can also provide one-off ‘MOT’-style health checks and make recommendations as to where improvements could be made.
Some of our digital signage support clients
As Peter Drucker once said, “You can’t manage what you can’t measure.” The same is true for digital signage.
Whilst it’s harder to measure the success of content displayed on digital signage than on a website, it is entirely possible to generate useful data from it in a variety of different ways.
To learn more about the type of analytics we can help you generate, visit our retail analytics page.
“When we called to report an issue with our digital signage, the technician we dealt with was brilliant. Within less than hour, he’d checked the equipment over, diagnosed and fixed the problem, and given us some tips on how to avoid the same issue occurring in the future. We were really impressed with how easy it was to get everything sorted, especially considering we’d reported the issue outside of standard office hours.”Gary Allum, General Manager, Johnsons cars
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