Although digital signage is our world, we know that it’s probably just a very small part of how your organisation functions. You won’t want to spend any more time or money on managing your digital signage than you need to.
That’s why we offer a full range of digital signage support services to handle all of your hardware, software and content support needs – usually in a fraction of the time and at half of the cost that it would take you to deal with them in-house.
Our in-house technical helpdesk offers support services including remote or on-site assistance with hardware or software, seven days a week.
“If we ever experienced an issue, Saturn was great at working out what the problem was, fixing things remotely or, where necessary, getting an engineer on site as quickly as possible."Michael Le-Flay, After-Sales Marketing Manager, Suzuki
Our digital signage support services
Hardware issue engineer callouts
Content management system (CMS) user support
Content creation & undertaking content changes
Hardware replacement ordering
Ongoing estate ‘health’ monitoring
Regular reports, reviews & recommendations
In-house/agency marketing team consultancy support for digital signage content creation
Estate efficiency ‘MOT’ checks
We know that every organisation is different, so we’ll help you get a support package so that gives you exactly what your business needs, and nothing you don’t. Whether that’s simply having access to a technical helpdesk, a package with content support or full estate management.
Our in-house technical helpdesk team operates 7 days a week, 8am til 10pm and aims to troubleshoot and fix problems remotely wherever possible, whether you’re experiencing hardwareor software issues. They also provide SaturnVision software user support to help you get the most value from the system. We’re proud to say our helpdesk has above-average customer satisfaction scores and response times for our industry.
Our content team, which consists of specialist animators and content managers, can create attention-grabbing on-screen materials for you and use sophisticated scheduling techniques to get your messages across with maximum impact and the minimum of fuss within a support package.
As part of our support service, we can also constantly monitor the ‘health’ of all the digital signage in your estate, so that any functionality issues are automatically flagged up and can be quickly rectified, avoiding any screen downtime.
Although it can seem like an extra expense, our clients quickly find that the responsiveness, technical competence, and operational efficiency our support services give them saves them time and money in the long-run.
“When we called to report an issue with our digital signage, the technician we dealt with was brilliant. Within less than hour, he’d checked the equipment over, diagnosed and fixed the problem, and given us some tips on how to avoid the same issue occurring in the future. We were really impressed with how easy it was to get everything sorted, especially considering we’d reported the issue outside of standard office hours.”Gary Allum, General Manager, Johnsons cars
Ready to make an impact?
Contact us for a free consultation